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Mielie & Rye Bakery

Privacy

Draft notice: This is a first draft written for the build, not legal advice, and has not yet been reviewed by a South African legal adviser. It does not assert POPIA, CPA or ECTA compliance.

Mielie & Rye Bakery is the business you are ordering from and is the “responsible party” for your personal information under South Africa's Protection of Personal Information Act (POPIA). Markplek provides the storefront and WhatsApp ordering technology this store runs on, acting as an “operator” on Mielie & Rye Bakery's instructions. See Markplek's platform-level privacy policy at https://markplek.co.za/privacy for how the platform itself handles data.

What we collect

  • Customer name, phone number, optional email, and order details (products, quantities, collection time) entered at checkout.
  • Tenant staff account data: name, email, and sign-in activity for admin users.
  • WhatsApp message content exchanged with a store, where WhatsApp ordering is enabled.
  • Basic technical logs (IP address, request metadata) kept for security and debugging.

Why we collect it

To take and fulfil orders, send order and account notifications, prevent abuse, and operate the storefront and admin tools.

How long we keep it

Default retention periods ([ASSUMPTION], configurable per tenant, docs/SPEC.md §14A): order and payment records 5 years; WhatsApp message bodies 90 days; webhook payloads 14 days; shopping carts 30 days after expiry; audit logs 2 years.

Who it is shared with

  • The tenant business you ordered from (the responsible party for your order).
  • Our payment provider, to process card/EFT payments.
  • Meta, to deliver and receive WhatsApp messages.
  • Our email provider, to send order and account notifications.

We do not sell personal information.

Your rights and how to ask

You can ask to access, correct, or delete your personal information, or ask what we hold about you. For orders placed with Mielie & Rye Bakery, contact privacy@mielieandrye.test. For requests about platform-operator-level data (for example a tenant staff account), contact the Markplek operator — contact details to be published here once the operator registers one.